Shipping Policy
Order Process
At Urban Selects, we are committed to delivering a seamless shopping experience from start to finish. Here's what you need to know about our shipping process:
Once your order is placed, please allow up to 3 business days for our team to fulfill and process it. We partner with trusted carriers to ensure your items arrive in a timely manner. Please note that shipping times may vary based on your location and the shipping method selected at checkout.
Address and Information
Please ensure that the shipping address provided during checkout is accurate and complete. Once an order is placed, we are unable to make any changes to the shipping information as it is sent directly to our manufacturer for processing.
We kindly ask you to carefully review and verify all information provided during the ordering process. Urban Selects is not responsible for incorrect fulfillment due to incorrect names, addresses, or misinformation provided by the customer during checkout. It's important to double-check all details before confirming your order.
Taxes and Duties
Taxes and duties may be applicable based on your location and local regulations. Any additional charges related to taxes or duties are the responsibility of the customer and will be determined by the relevant authorities in your area.
Delivery Delays
While we strive to provide accurate shipping estimates, some items may experience delays, especially when ordered close to holidays or special dates. We recommend placing your order well in advance to ensure timely delivery.
Please be aware that items from the same order may arrive in separate shipments. This is due to the different warehouses and availability of the products you've chosen.
Order Confirmation and Tracking
After placing your order, you will receive an email confirmation with a summary of your purchase. If you have questions or need assistance regarding tracking, please don't hesitate to contact us using the provided email address.
Delivery Times
Please note that the following delivery times are estimates and do not include processing time. The actual delivery may vary based on factors such as location, customs processing, and carrier performance.
| Location | Estimated Delivery Time |
|---|---|
| Canada and Europe | 10 - 14 Business days |
| United States | 7 - 14 Business days |
| New Zealand and Australia | 10 - 21 Business days |
We are committed to providing you with the best possible delivery experience and will strive to ensure your items reach you as quickly as possible.
We appreciate your trust in Urban Selects and are here to assist you throughout your shopping journey. Thank you for choosing us for your quality product needs.
Sincerely,
The Urban Selects Team