At Urban Selects, we take pride in delivering products of the highest quality. However, it's important to understand certain responsibilities when it comes to the shipping and delivery process:
Damaged, Stolen, or Lost Packages
Urban Selects is not responsible for any packages that are damaged, stolen, or lost during the shipping process. We recommend being vigilant and taking precautions to ensure the safe receipt of your order.
We suggest recording the process of opening your package. This can be helpful in case of any discrepancies or concerns regarding the contents of the package upon arrival.
If you receive a product that is defective or not as described, please reach out to us promptly. We are committed to resolving any issues related to the quality or accuracy of our products. We will initiate a process to address the situation, which may include issuing a chargeback or sending a replacement item.
We value your satisfaction and aim to provide a positive shopping experience. If you encounter any challenges, please don't hesitate to contact our customer support team for assistance.
- For disputes, the item must fall within the 30-day purchase window.
- All provided data must correspond to avoid any discrepancies.
- For returns, the matter must first be agreed upon and resolved with our support team before proceeding.
If needed, don't hesitate to contact us at firstname.lastname@example.org
Thank you for choosing Urban Selects.
The Urban Selects Team